Make yourself at home in one of the 45 individually decorated guestrooms, featuring iPod docking stations and flat-screen televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).
- Hair salon
- Concierge services
- Gift shops or newsstand
- Airport transportation (surcharge)
- Coffee/tea in common areas
- Breakfast available (surcharge)
- Laundry facilities
- Spa tub
- Coffee shop or cafe
- Children's pool
- Spa services on site
- Multilingual staff
- Free newspapers in lobby
- Free use of nearby fitness center
- Picnic area
- 24-hour front desk
- Express check-out
- Dry cleaning/laundry service
- Limo or Town Car service available
- Swimming pool
- Full-service spa
- Spa treatment room(s)
- Meeting rooms
- Steam room
- Smoke-free property
- Wedding services
- Express check-in
- Pool umbrellas
- Tours/ticket assistance
- Free WiFi
- Free wired Internet
- Number of restaurants - 3
- Number of outdoor pools - 2
- Cruise terminal shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
- Theme park shuttle (surcharge)
- Beach bar
- Free self parking
- Free valet parking
- Luggage storage
- Beach umbrellas
- Free beach cabanas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- 24-hour fitness facilities
- Babysitting or childcare (surcharge)
- Children's club (surcharge)
- Private picnics
- Designer stores on site
- Art gallery on site
- Proposal/romance packages available
- Banquet hall
- Reception hall
- Eco-friendly cleaning products used
- Outdoor furniture
- Off-street parking
- Walkway to water
- Free beach club on site
- Handrails in stairways
- Wheelchair accessible – no
- Lifeguard on site
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Stair-free path to entrance
The check-in location differs from the property location. To check in, go to Casa Maya To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds This property accepts credit cards, debit cards, and cash This property uses a grey water recycling system and eco-friendly cleaning products
Grab a bite at Mistura Restaurant, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Unwind at the end of the day with a drink at the bar/lounge or the beach bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, limo/town car service, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Distances are displayed to the nearest 0.1 mile and kilometer.
Xpu-ha Beach - 1.2 km / 0.7 mi
Ecopark Kantun Chi - 1.9 km / 1.2 mi
Cenote Cristalino - 2.2 km / 1.4 mi
Chikinha Cenote - 3.5 km / 2.2 mi
Taj Mahal Cenote - 3.8 km / 2.4 mi
Puerto Aventuras Golf Club - 4.6 km / 2.8 mi
Puerto Aventuras Marina - 5.2 km / 3.2 mi
CEDAM Museum - 5.2 km / 3.3 mi
Oasis Beach - 6 km / 3.7 mi
Kantenah Lagoon - 6.2 km / 3.9 mi
Dolphinaris Riviera Maya Park - 7.7 km / 4.8 mi
Chac Mol Cenote - 11.5 km / 7.1 mi
Hekab Be Biblioteca - 15.5 km / 9.6 mi
Akumal Ecological Center - 15.7 km / 9.8 mi
Akumal Beach - 15.9 km / 9.9 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 80.9 km / 50.3 mi
Cozumel Intl. Airport (CZM) - 42.3 km / 26.3 mi
The preferred airport for Hotel Esencia is Cancun Intl. Airport (CUN).
- This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.
- Pool access available from 7:00 AM to 7:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is not required for transportation to and from this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Personal protective equipment, including masks and gloves, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
- Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.
- No rollaway/extra beds available
- No cribs (infant beds) available
- No elevators
- COVID-19 - Essential Workers Only - NO
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Property confirms they are implementing enhanced health & safety measures
- Gap period enforced between guest stays 72 hours
- Pets allowed
- Pet maximum weight in kg is 10
- Pet maximum weight in lb is 22
- No pets or service animals allowed
- Only dogs are allowed
- Maximum number of pets per room 1
- Only service animals are allowed
- Service animals exempt from fees/restrictions
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 990 and USD 1770 for adults, USD 550 and USD 990 for children (approximately)
- Airport shuttle fee: USD 3850 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: USD 3850 (one-way), (up to 11 years old)
- Pet fee: USD 2500 per pet, per day
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability, amount varies)
- Crib (infant bed) fee: USD 1500.0 per night
- Rollaway bed fee: USD 1500.0 per night