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Hotel Hacienda de Castilla

Hotel Hacienda de Castilla

Cancun QROO
Check in 3:00 PM
Check out 12:00 PM
With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 5-minute drive of Ultramar Ferry Puerto Juárez and Plaza 28. This hotel is 6.1 mi (9.8 km) from Tortuga Beach and 9.3 mi (14.9 km) from La Isla Shopping Mall.

Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Property Details

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.

  • Airport transportation (surcharge)
  • Wheelchair accessible
  • Wheelchair accessible – no
  • Luggage storage
  • Express check-out
  • Billiards or pool table
  • Number of meeting rooms - 1
  • Multilingual staff
  • 24-hour front desk
  • Television in common areas
  • Breakfast available (surcharge)
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of restaurants - 1
  • Library
  • Designated smoking areas
  • Number of outdoor pools - 1
  • Safe-deposit box at front desk
  • Free newspapers in lobby
  • Children's pool
  • Tours/ticket assistance
  • Pool sun loungers
  • Concierge services

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 21 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests with dietary restrictions or food allergies should contact this property in advance.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Mexican cuisine at La Hija de Villa, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to noon for a fee.

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Séptimo Día Adventist Church - 0.3 km / 0.2 mi
Mercado 23 - 1.1 km / 0.7 mi
Museo Iconografico de la Carrera Panamericana - 1.7 km / 1 mi
Benito Juarez Municipal Building - 1.7 km / 1.1 mi
Cristo Rey Church - 1.7 km / 1.1 mi
Las Palapas Park - 1.7 km / 1.1 mi
Xbalamqué Theater - 1.9 km / 1.2 mi
Ultramar Ferry Puerto Juárez - 2.1 km / 1.3 mi
PlayCity Casino - 2.1 km / 1.3 mi
Gran Puerto Pier - 2.2 km / 1.4 mi
Ceviche Square - 2.2 km / 1.4 mi
Puerto Cancun Golf Course - 2.3 km / 1.4 mi
Plaza 28 - 2.7 km / 1.7 mi
Puerto Cancun Marina Town Center - 2.9 km / 1.8 mi
El Niño Beach - 3.1 km / 1.9 mi
The preferred airport for Hotel Hacienda de Castilla is Cancun Intl. Airport (CUN) - 19.5 km / 12.1 mi

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.


Hotel policies

General

  • Professional property host/manager
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-out is available
  • Shield between guests and staff in main contact areas
  • Property confirms they are implementing guest safety measures
  • Individually-wrapped food options are available
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff wears personal protective equipment
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Essential workers only - NO
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • No elevators

Pets

  • Maximum number of pets per room 2
  • Pet max weight (per pet) in lb is 44
  • Pet max weight (per pet) in kg is 20
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night
We have included all charges provided to us by the property.


Other charges

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle 17, Sm. 64, Mza. 23, Cancun, QROO 77524, Mexico