Terms and Conditions

By accessing this website and/or mobile app we assume you accept these terms and conditions in full. Do not continue to use Online Travel Group Pty Ltd's website and/or mobile app if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Policy and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and/or mobile app and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, “Our” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Service and prices

Prices for our service and products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or services

Certain products or services may be available exclusively online through the website and/or mobile app. These products or services may have limited room availability and quantities and may be subject to cancellation or exchange only according to the policies outlined by us or the third-party.

We have made every effort to display as accurately as possible the prices and information supplied.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us and our partners. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of billing and account information

We reserve the right to refuse any reservation you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing address. In the event that we make a change to or cancel a reservation, we may attempt to notify you by contacting the e-mail and/or phone number supplied at time of booking.

You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We employ the use of cookies. By using Online Travel Group Pty Ltd's website you consent to the use of cookies in accordance with Online Travel Group Pty Ltd’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

Personal information

Your submission of personal information through the website and/or mobile app is governed by our Privacy Policy.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, property charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel bookings if any information on any related website and/or mobile app is inaccurate at any time without prior notice (including after you have placed a booking).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Privacy Policy

Your privacy is important to Online Travel Group. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information.

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously. This Privacy Policy describes the ways in which Online Travel Group Pty Ltd (ACN 114 567 289) and TravelNow.com, Inc. ("we" or "us") will use the data you provide through this website ("our website") and/or mobile application ("our app").

Information you provide

When you book a reservation through our website and/or mobile app, we ask you to provide personally identifiable billing information by filling out and submitting an online form (if you have not created an account with us already). This information includes your full name, billing address, phone number, your credit card number, expiration date, card security code, and email address. We may also ask you for the names of other people for whom you are booking accommodation.

How we use your information

We may use the information we collect from you when you register, make a reservation, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website and/or mobile app in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To process and book your reservation and to notify you of your reservation status.

  • To send periodic emails regarding your reservation or other products and services.

Data Deletion

To request your account and all relevant data to be deleted - please email support@hotels.com.au.

Disclosure of your information

We disclose the information filled out in the Room preferences section, which includes the names in which rooms are booked, to accommodation providers for the purpose of reserving your accommodation. We do not disclose any information filled out in the Billing details section to them.

We may also disclose any of your information: if required to do so by law;

  • To our providers of services such as credit card processing, on the basis that they do not use or disclose your information for any other purpose, unless required to do so by law.

  • To our affiliates, whose privacy policies are similar to ours, if necessary to provide emergency accommodation for you

  • If necessary to enforce a contract with you, or resolve a dispute with or complaint from you

  • To a purchaser of our business who has a privacy policy similar to this one, should we sell our business.

How we protect visitor information

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an reservation, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. Cookies allow you to login without having to type your login name each time, allowing you to simply provide your password to access the system. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Accessing your information

You can request access to, and update, the personally identifiable information we have collected about you by contacting us via the 'Support' page. You can also change your personally identifiable information on your account area on our website.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

Privacy Policy changes

If we change our privacy practices, we will modify this Privacy Policy, and its modified date, accordingly so that you will always know what information we gather, how we might use it, and to whom we may disclose it. We encourage you to review this policy periodically to be informed of how we are protecting your information.

EAN Affiliate Program Agreement

Last updated 12 July, 2018