Name: Ambassador at Grand Velas All Inclusive
Address: Playa del Carmen, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.5

Playa del Carmen QROO

Check in 3:00 PM

Check out 12:00 PM

Wake up to the symphony of waves at Ambassador at Grand Velas All Inclusive, your personal slice of coastal paradise, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This all-inclusive hotel is 15 minutes drive to Tres Rios Ecopark.

Bask in beachfront bliss with jetted bathtub, cable & satellite channels, complimentary daily newspaper, a private balcony, premium bedding, a flat-screen TV, air conditioning and daily housekeeping, sand between your toes within steps. Conveniences include an in-room safe, bathrobes, a phone, a desk, wheelchair-accessibility and an iron and ironing board.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 hot tubs, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Beach volleyball on site
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Proposal/romance packages available
Beach yoga on site
Ziplining nearby
Babysitting or childcare (surcharge)
Parking (limited spaces)
Free reception
Pool umbrellas
Conference space size (meters) - 8505
Limo or town car service available
Sailing nearby
Free WiFi
Scuba diving nearby
Number of bars/lounges - 6
Number of poolside bars - 3
Number of hot tubs - 4
Designated smoking areas
Number of beach bars - 2
Number of outdoor pools - 3
Braille or raised signage
Number of swim-up bars - 3
Number of indoor pools - 1
Water skiing nearby
Internet access
Tours/ticket assistance
Internet access - wireless
Fitness classes on site
Wheelchair-accessible on-site restaurant
Parasailing nearby
Multilingual staff
Conference center
Ecotours on site
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Supervised childcare/activities (free)
Wheelchair accessible (may have limitations)
Banquet hall
Ballroom
Free grocery shopping service
Wheelchair-accessible concierge desk
Beach umbrellas
Meeting rooms
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Windsurfing nearby
Skydiving nearby
Arcade/game room
Hiking/biking trails on site
Picnic area
Garden
Free use of nearby fitness center
Free newspapers in lobby
Wedding services
Full-service spa
Beach towels
Boat tours nearby
Yoga classes/instruction on site
Free bicycles on site
Area shuttle (surcharge)
Free beach shuttle
Miniature golf on site
Off-street parking
Cave exploring/spelunking nearby
Private picnics
Couples/private dining
Children's toys
Children's games
Luggage storage
Billiards or pool table
Porter/bellhop
Business center
24-hour front desk
Number of restaurants - 8
Spa services on site
Snack bar/deli
Sauna
Children's pool
Steam room
Free beach cabanas
Free self parking
Conference space
Kayaking on site
Terrace
Beach sun loungers
Computer station
Hair salon
Pool sun loungers
ATM/banking
Conference space size (feet) - 91548
Pilates classes on site
Concierge services
Year Built - 2008
Total number of rooms - 195
Number of floors - 4

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional fees apply for connecting/adjoining rooms and are subject to availability.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This hotel has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa Xcalacoco - 2 km / 1.2 mi
Chun-Zumbul (diving site) - 2.2 km / 1.4 mi
Tres Rios Ecopark - 3.6 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.8 km / 3 mi
El Camaleón Mayakoba Golf Course - 4.8 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.5 mi
Temazcal Natura - 9.2 km / 5.7 mi
Mamitas Beach - 9.4 km / 5.9 mi
Playa del Carmen Main Beach - 9.5 km / 5.9 mi
Plaza Las Americas - 9.6 km / 6 mi
Super Chedraui Selecto Avenida 10 - 9.9 km / 6.2 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi
Tulum Intl. Airport (TQO) - 114.2 km / 70.9 mi

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
Contactless check-out is available
Onsite COVID-19 testing (PCR) is available
No rollaway/extra beds available
Free onsite COVID-19 testing (Antigen/Rapid) is available
Cashless transactions are available
Contactless check-in is available

Pets

Service animals not allowed
Pets not allowed

Other charges

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

, Playa del Carmen, QROO , Mexico

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