Cayena by Masaya Collection

Check-in

Check-in is from 3:00 PM until 10:00 PM.

The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted

Other details

Enjoy a satisfying meal at Restaurante Cayena serving guests of Cayena by Masaya Collection. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services and laundry facilities. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Costeño Beach - 1.4 km / 0.9 mi
Parque Isla Salamanca - 2 km / 1.3 mi
Enchanted Pools - 2.6 km / 1.6 mi
Macondo Labyrinth - 4.6 km / 2.9 mi
Guachaca River - 4.6 km / 2.9 mi
Mareygua Beach - 8.6 km / 5.4 mi
Tayrona National Natural Park - 9.9 km / 6.1 mi
Koralia Beach - 12 km / 7.5 mi
Buritaca Beach - 12.1 km / 7.5 mi
Sierra Nevada de Santa Marta National Park - 20.7 km / 12.8 mi
Palomino Beach - 38.5 km / 23.9 mi
University of Magdalena - 42.7 km / 26.5 mi
Quinta de San Pedro Alejandrino - 43.6 km / 27.1 mi
Gairaca Beach - 45.2 km / 28.1 mi
Town Hall - 45.2 km / 28.1 mi
The nearest major airport is Santa Marta (SMR-Simon Bolivar) - 61 km / 37.9 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children may not be eligible for complimentary breakfast.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Maximum number of pets per room 1
• Only dogs and cats are allowed
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.