Fairmont El San Juan Hotel

Check-in

Check-in is from 4:00 PM until anytime. Guests must be at least 21 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Other details

Enjoy Caribbean cuisine at Caña, one of the resort's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Carolina? This resort has 40000 square feet (3716 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Isla Verde Beach - 0.4 km / 0.3 mi
Pine Grove Beach - 0.7 km / 0.5 mi
Carolina Beach - 0.8 km / 0.5 mi
Balneario de Carolina - 1.6 km / 1 mi
Barbosa Park - 3.6 km / 2.2 mi
Calle Loiza - 4 km / 2.5 mi
The Mall of San Juan - 5.2 km / 3.2 mi
San Jorge Children's Hospital - 5.2 km / 3.3 mi
Museo de Arte Contemporaneo de Puerto Rico - 5.4 km / 3.4 mi
Museo de Arte de Puerto Rico - 5.9 km / 3.6 mi
Casa Dra. Concha Meléndez Ramírez - 5.9 km / 3.6 mi
Plaza Antonia Quinones - 6.3 km / 3.9 mi
Centro de Bellas Artes Luis A. Ferre - 6.3 km / 3.9 mi
Pocita de Piñones - 6.3 km / 3.9 mi
Plaza del Mercado - 6.5 km / 4 mi
The preferred airport for Fairmont El San Juan Hotel is Luis Munoz Marin Intl. Airport (SJU) - 4.6 km / 2.9 mi

• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-out is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
• Contactless check-out is available
• LGBTQIA+ friendly
• Cashless transactions are available
• Essential workers only - NO
• Property does not offer onsite COVID-19 testing
• Green Key Global

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Resort fee: USD 111 per accommodation, per night

The resort fee includes:

• Additional inclusions
• Beach access
• Beach towels
• Fitness center access
• Health club access
• In-room bottled water
• In-room coffee
• In-room safe
• Phone calls
• Pool access

We have included all charges provided to us by the property.