Select a currency
Home
Travel
Company
Reservation lookup
AUD
1800 244 400 INTL. +61 3 8827 0770
© 2025 Online Travel Group

Sign in or create an account and get access to member only exclusive rates

Register
Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive

Cancun QROO
Check in 3:00 PM
Check out 12:00 PM
Embrace the ultimate seaside escape at Altitude at Krystal Grand Cancun - All inclusive, where golden sands meet five-star comfort, you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. This all-inclusive property is 7 minutes walk to Forum Beach and 9 minutes walk to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Wake up to ocean breezes with a private balcony, in-room coffee & tea facilities, complimentary high-speed WiFi, air conditioning, a fully-stocked minibar, daily housekeeping, a flat-screen TV and a private bathroom with premium toiletries. Conveniences include an in-room safe, wheelchair-accessibility, an iron and ironing board, a phone, a desk and bathrobes.

See all nearby hotels

Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 6
  • Number of poolside bars - 1
  • Number of outdoor pools - 4
  • Tours/ticket assistance
  • Fitness classes on site
  • Free cooked-to-order breakfast
  • Free breakfast
  • Handrails in stairways
  • Daily
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Supervised childcare/activities (free)
  • Wheelchair accessible (may have limitations)
  • Uncovered parking
  • Banquet hall
  • Wheelchair-accessible concierge desk
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Arcade/game room
  • Well-lit path to entrance
  • Picnic area
  • Garden
  • Free newspapers in lobby
  • Wedding services
  • Full-service spa
  • Yoga classes/instruction on site
  • Luggage storage
  • Billiards or pool table
  • Business center
  • 24-hour front desk
  • Playground on site
  • Number of restaurants - 8
  • Spa services on site
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Children's pool
  • Steam room
  • Free valet parking
  • Terrace
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • ATM/banking
  • Concierge services
  • Total number of rooms - 100

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Gaviota Azul Beach - 0.1 km / 0.1 mi
Cancun Convention Center - 0.4 km / 0.2 mi
UltraMar Ferry Terminal - 0.5 km / 0.3 mi
Forum By The Sea Mall - 0.5 km / 0.3 mi
Forum Beach - 0.5 km / 0.3 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.3 mi
Plaza Caracol Mall - 0.6 km / 0.4 mi
Caracol Beach - 0.6 km / 0.4 mi
Nichupté Lagoon - 0.6 km / 0.4 mi
Chac Mool Beach - 1.1 km / 0.7 mi
Playa Ancha - 1.4 km / 0.8 mi
Cancun Golf Club at Pok Ta Pok - 2.5 km / 1.5 mi
Tortuga Beach - 3.2 km / 2 mi
La Isla Shopping Mall - 3.6 km / 2.2 mi
Tequila Museum - 3.9 km / 2.4 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 23.8 km / 14.8 mi
Tulum Intl. Airport (TQO) - 177.2 km / 110.1 mi

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Hotel policies

General

  • Professional property host/manager
  • Cashless transactions are available
  • Guest will receive an email before arrival 48 hours
  • Guests will receive an email with special check-in instructions

Pets

  • Service animals not allowed
  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
We have included all charges provided to us by the property.

Other charges

  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Boulevard Kukulcan km 8.5, Cancun, QROO 77500, Mexico
See all nearby