Check-in is from 11:00 AM until 11:30 AM.
This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Bhaya Cruise Center-Lot 9 Ngoc Chau Habour, Tuan Chau, Halong]. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival.
Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. For any questions, please contact the property using the information on the booking confirmation. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi Centre or 47 Phan Chu Trinh Street, Hoan Kiem District, which is 2.5 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 8:30 AM and 9 AM, at USD 35 per passenger for 2-day, 1-night cruise or USD 40 per passenger for 3-day, 2-night cruise. Following the cruise, a van will transport guests back to Hanoi. Guests with dietary restrictions or food allergies should contact this property at least 1 week in advance.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
