Phoenix

Check-in

Check-in is from 3:00 PM until 7:00 PM. Guests must be at least 18 to check-in.

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 5 days before arrival with check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts major credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.

Featured amenities include express check-out, multilingual staff, and luggage storage. A train station pick-up service is available for a surcharge.

Distances are displayed to the nearest 0.1 mile and kilometer.
Zermatt-Matterhorn Ski Paradise - 0.1 km / 0.1 mi
Zermatt–Sunnegga Funicular - 0.4 km / 0.3 mi
Tour Monte Rosa - 0.5 km / 0.3 mi
Zermatt Visitor Center - 0.6 km / 0.4 mi
Kirchbrücke - 0.9 km / 0.5 mi
St. Mauritius Church - 0.9 km / 0.5 mi
Matterhorn Museum - 0.9 km / 0.5 mi
Mountaineers Cemetery - 0.9 km / 0.6 mi
Zermatt - Furi - 0.9 km / 0.6 mi
Furi Ski Area - 0.9 km / 0.6 mi
Furi - Riffelberg - 0.9 km / 0.6 mi
Zermatt-Furi Gondola - 1.5 km / 0.9 mi
Forest Fun Park - 1.8 km / 1.1 mi
Sunnegga Ski Resort - 2 km / 1.2 mi
Sunnegga Paradise - Blauherd Cable Car - 2.4 km / 1.5 mi
The nearest airports are:
Sion (SIR) - 80.7 km / 50.1 mi
Zurich Airport (ZRH) - 263.3 km / 163.6 mi
The preferred airport for Phoenix is Zurich Airport (ZRH).

• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-out is available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• No cribs (infant beds) available
• Cashless transactions are available
• Children not allowed
• Essential workers only - NO
• Guest will receive an email before arrival 5 days
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing

Pets

• Maximum number of pets per room 2
• Only dogs and cats are allowed
• Service animals not allowed
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.