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Novotel Almaty City Center

Novotel Almaty City Center

Almaty
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities or services will be unavailable from April 15 2026 to April 27 2026 (dates subject to change):

  • Spa
  • Swimming pool

Create lifelong memories at Novotel Almaty City Center, where family adventures begin and smiles are guaranteed for every age, a 1-minute walk from Kok Tobe Cable Car and 11 minutes by foot from Colibri. This spa hotel is 25 minutes walk to Dostyk Plaza and 25 minutes walk to National Museum of Kazakhstan.

Ideal for families, our rooms come with air conditioning, room service, in-room coffee & tea facilities, daily housekeeping, a fully-stocked minibar, complimentary high-speed WiFi, a flat-screen TV and a private bathroom with premium toiletries, rollaway beds and extra space for little ones. Conveniences include an iron and ironing board, a phone, a desk, an in-room safe, bathrobes and wheelchair-accessibility.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Bulk dispenser for toiletries
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • Number of meeting rooms - 6
  • No single-use plastic stirrers
  • Conference space size (meters) - 200
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • Bicycle rentals nearby
  • Airport transportation (surcharge)
  • Energy-saving switches
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Accessible airport shuttle
  • LED light bulbs
  • Vegan menu options available
  • No accessible shuttle
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Water dispenser
  • Wheelchairs available on site
  • Number of accessible parking spaces - 2
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Ecotours nearby
  • Elevator
  • Fitness facilities
  • Double-glazing on all windows
  • Locally-sourced food on site (80% or more)
  • Sustainability/community reinvestment (10% revenue or more)
  • Annual carbon offsets
  • Organic food
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Humane animal treatment
  • Wheelchair-accessible concierge desk
  • Reception hall
  • Wheelchair-accessible path to elevator
  • Change of bed sheets (on request)
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Television in common areas
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Change of towels (on request)
  • Stair-free path to entrance
  • Full-service spa
  • 24-hour fitness facilities
  • Registration desk height (centimeters) - 80
  • Elevator door width (inches) - 35
  • Registration desk height (inches) - 31
  • Elevator door width (centimeters) - 90
  • Water-efficient showers only
  • Luggage storage
  • Porter/bellhop
  • 24-hour front desk
  • Playground on site
  • Number of restaurants - 1
  • Library
  • Housekeeping on request
  • Spa services on site
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Sauna
  • Free self parking
  • Conference space
  • Terrace
  • Computer station
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 2153
  • 24-hour business center
  • Concierge services
  • Year Built - 2018
  • Total number of rooms - 190
  • Number of floors - 10

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Enjoy a meal at Le Resto, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Almaty? This hotel has 2153 square feet (200 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Kok Tobe Cable Car - 0.1 km / 0.1 mi
Geology Museum - 0.4 km / 0.2 mi
Colibri - 0.9 km / 0.5 mi
Dostyk Plaza - 1.2 km / 0.7 mi
Lermontov Russian Drama Theatre - 1.4 km / 0.8 mi
Republic Square - 1.4 km / 0.9 mi
Kazakhstan Independence Monument - 1.4 km / 0.9 mi
Respublika Alanghy - 1.4 km / 0.9 mi
National Museum of Kazakhstan - 1.4 km / 0.9 mi
Central State Museum - 1.5 km / 0.9 mi
Presidential Palace - 1.5 km / 1 mi
Nedelka Park - 1.7 km / 1.1 mi
Almaty Opera House - 1.8 km / 1.1 mi
28 Panfilov Heroes Memorial Park - 1.9 km / 1.2 mi
Central Park of Culture and Leisure - 2.1 km / 1.3 mi
The preferred airport for Novotel Almaty City Center is Almaty (ALA-Almaty Intl.) - 17.7 km / 11 mi

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-out is available
  • Green Key (Foundation for Environmental Education)
  • Contactless check-in is available
  • Essential workers only - NO

Pets

  • Maximum number of pets per room 1
  • Only dogs and cats are allowed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Other charges

  • Fee for buffet breakfast: approximately KZT 12000 per person
  • Airport shuttle fee: KZT 15000 per person (one-way)
  • Pet deposit: KZT 20000 per stay
  • Pet fee: KZT 10000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KZT 10000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Dostyk Avenue 104 A, Almaty, A25D5Y3, Kazakhstan
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