Hotel Carolina Bacalar

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 21 to check-in.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Other details

You can enjoy a meal at the restaurant serving the guests of Hotel Carolina Bacalar, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Cenote Esmeralda - 0.3 km / 0.2 mi
Lake Bacalar - 1.2 km / 0.7 mi
Cenote Cocalitos - 1.2 km / 0.8 mi
Cenote Negro - 1.5 km / 1 mi
Cenote Azul - 1.6 km / 1 mi
Municipal Spa of Bacalar - 2.2 km / 1.4 mi
Fort of San Felipe - 2.8 km / 1.7 mi
Zócalo - 2.8 km / 1.8 mi
Canal de los Piratas - 2.9 km / 1.8 mi
Laguna Bacalar Ecological Park - 3.3 km / 2.1 mi
Ecopark Bacalar - 3.8 km / 2.3 mi
Polytechnic University of Bacalar - 6.8 km / 4.3 mi
Laguna Milagros - 27.6 km / 17.2 mi
Payo Obispo Zoo - 37.9 km / 23.5 mi
Santuario del Manati - 39.2 km / 24.3 mi
The nearest airports are:
Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37.9 km / 23.6 mi
Corozal (CZH) - 51.5 km / 32 mi

• Pool access available from 7:00 AM to 10:00 AM.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Contactless check-out is available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• No elevators

Pets

• Service animals not allowed
• Pets not allowed