Sofitel Legend Santa Clara Cartagena

Check-in

Check-in is from 3:00 PM until 3:00 AM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• This property uses a grey water recycling system
• Safety features at this property include a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Grab a bite at El Claustro, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 11 and younger eat free breakfast.

Featured amenities include wired internet access (surcharge), a business center, and express check-in. Planning an event in Cartagena? This resort has 3531 square feet (328 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
San Diego Park - 0.1 km / 0.1 mi
Plaza de San Diego - 0.1 km / 0.1 mi
Fine Arts - 0.1 km / 0.1 mi
House of Gabriel Garcia Marquez - 0.1 km / 0.1 mi
Iglesia de Santo Toribio de Mangrovejo - 0.2 km / 0.1 mi
Centro Comercial La Serrezuela - 0.2 km / 0.1 mi
Santo Toribio Church - 0.2 km / 0.1 mi
Las Bovedas - 0.3 km / 0.2 mi
Fernandez Madrid Park - 0.4 km / 0.2 mi
University of Cartagena - 0.4 km / 0.2 mi
Walls of Cartagena - 0.5 km / 0.3 mi
India Catalina Monument - 0.5 km / 0.3 mi
San Agustin Convent - 0.5 km / 0.3 mi
Teatro Heredia - 0.5 km / 0.3 mi
La Merced Square - 0.6 km / 0.4 mi
The preferred airport for Sofitel Legend Santa Clara Cartagena is Rafael Nunez Intl. Airport (CTG) - 6.3 km / 3.9 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
• Contactless check-out is available
• LGBTQIA+ friendly
• Green Key (Foundation for Environmental Education)
• No rollaway/extra beds available
• Cashless transactions are available
• Contactless check-in is available

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.