The Banjaran Hotsprings Retreat

Check-in

Check-in is from 3:00 PM until 11:30 PM. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in. Information provided by the property may be translated using automated translation tools. Dining at Jeff's Cellar is available by reservation only and must be requested at least 48-hours before arrival. Reservations cannot be requested after check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 18 years old
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Grab a bite at The Pomelo, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Ipoh? This hotel has 430 square feet (40 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Sunway Lost World Theme Park: Hot Springs & Night Park - 1.2 km / 0.7 mi
GoChin Tambun Pomelo Agro Farm - 5 km / 3.1 mi
Kinta City Shopping Centre - 6 km / 3.7 mi
Ipoh Night Market - 6.2 km / 3.8 mi
Geological Museum - 7.2 km / 4.5 mi
Royal Perak Golf Club - 7.6 km / 4.7 mi
Sultan Abdul Aziz Recreation Park - 8 km / 4.9 mi
Perak Stadium - 8.2 km / 5.1 mi
Angsana - 8.6 km / 5.4 mi
Dataran Ipoh - 9.1 km / 5.7 mi
Ipoh Parade - 9.4 km / 5.9 mi
Hospital Raja Permaisuri Bainun - 9.5 km / 5.9 mi
Memory Lane Market - 10.2 km / 6.3 mi
Khizanat - 10.6 km / 6.6 mi
Yasmin At Kong Heng Museum - 10.7 km / 6.7 mi
The preferred airport for The Banjaran Hotsprings Retreat is Ipoh (IPH-Sultan Azlan Shah) - 11.4 km / 7.1 mi

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Pool access available from 7 AM to 7 PM.
• Hot springs access available from 7:00 AM to 7:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 12 years old and younger are not permitted at this adults-only property.
• Only registered guests are allowed in the guestrooms.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• At check-in, guests must provide a record of full COVID-19 vaccination.
• The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Hotel policies

General

• Professional property host/manager
• Guests must provide proof of COVID-19 vaccination
• No cribs (infant beds) available
• Minimum guest age is 12
• No rollaway/extra beds available
• Caters to adults only
• COVID-19 vaccine must have been received a minimum number of days before check-in: 14
• Children not allowed
• Minimum age for proof of COVID-19 vaccination requirement: 18
• Guests must provide health documentation
• No elevators

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MYR 500.00 per accommodation, per night

We have included all charges provided to us by the property.