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Sheraton Astana Hotel

Sheraton Astana Hotel

Astana
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities or services will be unavailable from January 12 2026 to January 28 2026 (dates subject to change):

  • One of the dining venues
The property will be renovating from January 12 2026 to January 20 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Spa
During renovations, the hotel will make every effort to minimize noise and disturbance.

Centrally located in Astana, Sheraton Astana Hotel is within a 15-minute walk of Bayterek Tower and Singing Fountain. This luxury hotel is 15 minutes walk to Kazakhstan Ministry of Foreign Affairs and 3 minutes drive to Parliament of Kazakhstan.

Rejuvenate with in-room coffee & tea facilities, a private bathroom with premium toiletries, daily housekeeping, room service, air conditioning, a flat-screen TV, complimentary high-speed WiFi and a fully-stocked minibar, direct access to our luxury spa. Conveniences include an in-room safe, an iron and ironing board, a desk, a phone and bathrobes.

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Property Details

Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a health club and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

  • Dry cleaning/laundry service
  • Comprehensive recycling policy
  • Newspapers in lobby (surcharge)
  • Vegetarian breakfast available
  • Number of meeting rooms - 11
  • Free WiFi
  • Braille or raised signage
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Comprehensive food waste policy
  • Energy-saving switches
  • At least 80% of all lighting comes from LEDs
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Wheelchair-accessible lounge
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Electric car charging station
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Double-glazing on all windows
  • Rooftop garden
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Health or beauty spa nearby
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Meeting rooms
  • Change of bed sheets (on request)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Health club
  • Garden
  • Wedding services
  • Full-service spa
  • Shopping mall on site
  • Water-efficient showers only
  • Luggage storage
  • 24-hour front desk
  • Number of restaurants - 2
  • Housekeeping on request
  • Spa services on site
  • Smoke-free property
  • Safe-deposit box at front desk
  • Children's pool
  • Free self parking
  • Free valet parking
  • Wheelchair accessible path of travel
  • 24-hour business center
  • Concierge services
  • Total number of rooms - 287
  • Number of floors - 12

Check-in

Check-in is from 3:00 PM. Guests must be at least 18 to check-in.

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Other details

Grab a bite at Emiliya, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 11 meeting rooms available for events. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Keruen - 0.7 km / 0.4 mi
Bayterek Tower - 0.9 km / 0.6 mi
Islamic Centre - 1.1 km / 0.7 mi
Singing Fountain - 1.1 km / 0.7 mi
Kazakhstan Central Concert Hall - 1.2 km / 0.7 mi
Kazakhstan Ministry of Foreign Affairs - 1.2 km / 0.7 mi
Korme Exhibition Complex - 1.2 km / 0.7 mi
Parliament of Kazakhstan - 1.3 km / 0.8 mi
Transport & Communications Ministry - 1.6 km / 1 mi
House of Ministries - 1.6 km / 1 mi
Supreme Court of the Republic of Kazakhstan - 1.9 km / 1.2 mi
Presidential Palace - 1.9 km / 1.2 mi
KazMunayGaz - 1.9 km / 1.2 mi
Khan Shatyr - 2.4 km / 1.5 mi
Saryarka Velodrome - 2.8 km / 1.7 mi
The nearest major airport is Astana (NQZ-Nursultan Nazarbayev Intl.) - 13.6 km / 8.4 mi

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Cashless transactions are available
  • Essential workers only - NO
  • Guest will receive an email before arrival 5 days
  • Guests will receive an email with special check-in instructions
  • Property does not offer onsite COVID-19 testing

Pets

  • Maximum number of pets per room 1
  • Service animals not allowed
  • Pets allowed

Other charges

  • Fee for cooked-to-order breakfast: approximately KZT 18150 to 18150 for adults, and KZT 9075 to 9075 for children
  • Pet fee: KZT 45000 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 11200 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Syganak Street 60/1, Astana, Z05T6B0, Kazakhstan
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