Name: Hard Rock Hotel Riviera Maya - All Inclusive
Address: Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, 77710, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 3.9

Puerto Aventuras QROO

Check in 3:00 PM

Check out 12:00 PM

Create lifelong memories at Hard Rock Hotel Riviera Maya - All Inclusive, where family adventures begin and smiles are guaranteed for every age, Hard Rock Hotel Riviera Maya - All Inclusive is by the ocean, within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This all-inclusive property is 15 minutes drive to Chac Mol Cenote and 25 minutes drive to Xpu-ha Beach.

Ideal for families, our rooms come with complimentary high-speed WiFi, premium bedding, cable & satellite channels, room service, in-room coffee & tea facilities, a private bathroom with premium toiletries, a private balcony and jetted bathtub, rollaway beds and extra space for little ones. Conveniences include bathrobes, a phone, an iron and ironing board and an in-room safe.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Golf cart
Golf clubs (equipment)
Babysitting or childcare (surcharge)
Airport transportation
Conference space size (meters) - 8159
Free WiFi
Scuba diving nearby
Number of bars/lounges - 7
Number of poolside bars - 1
Number of hot tubs - 1
Designated smoking areas
Number of outdoor pools - 2
Number of swim-up bars - 1
Wheelchair accessible parking
Tours/ticket assistance
On private beach
Airport transportation (surcharge)
Wheelchair-accessible on-site restaurant
Outdoor tennis courts - 2
Golf lessons available nearby
Handrails in stairways
Multilingual staff
Conference center
Wheelchairs available on site
Wheelchair-accessible meeting spaces/business center
Ecotours nearby
Number of coffee shops/cafes - 2
Coffee/tea in common areas
Children's club (free)
Elevator
Fitness facilities
Basketball on site
Wheelchair accessible (may have limitations)
Banquet hall
Food and water bowls
Wheelchair-accessible concierge desk
Beach umbrellas
Express check-in
Wheelchair-accessible path to elevator
Meeting rooms
Nightclub
Wheelchair-accessible spa
Wheelchair-accessible registration desk
Television in common areas
Spa treatment room(s)
Well-lit path to entrance
Garden
Wedding services
Full-service spa
Beach towels
Volleyball on site
Supervised childcare/activities (surcharge)
Miniature golf on site
Golf lessons with a pro
Clubhouse
Luggage storage
Grocery/convenience store
Express check-out
Billiards or pool table
Porter/bellhop
Business center
24-hour front desk
Number of restaurants - 9
Spa services on site
Golfing nearby
Snorkeling nearby
Snack bar/deli
Designated smoking areas (fines apply)
Sauna
Children's pool
Hiking/biking trails nearby
Steam room
Free self parking
Conference space
Free valet parking
Waterslide
Kayaking on site
Terrace
Computer station
Tennis on site
Hair salon
ATM/banking
Conference space size (feet) - 87823
Concierge services
Year Built - 2013
Number of buildings/towers - 9
Total number of rooms - 1264
Number of floors - 3

Check-in

Check-in is from 3:00 PM until 5:30 AM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has 87823 square feet (8159 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Puerto Aventuras Golf Club - 2.7 km / 1.7 mi
Puerto Aventuras Marina - 3.3 km / 2.1 mi
CEDAM Museum - 3.4 km / 2.1 mi
Oasis Beach - 3.6 km / 2.2 mi
Fatima Bay - 3.6 km / 2.2 mi
Kantenah Lagoon - 4.5 km / 2.8 mi
Chac Mol Cenote - 7.4 km / 4.6 mi
Ecopark Kantun Chi - 7.6 km / 4.8 mi
Cenote Cristalino - 7.7 km / 4.8 mi
Cenote Azul - 8.1 km / 5 mi
Caleta Chac-hal-al - 8.2 km / 5.1 mi
Cenote Jardín del Eden - 8.8 km / 5.5 mi
Chikinha Cenote - 9.2 km / 5.7 mi
Tajma Ha Cenote - 12.2 km / 7.6 mi
Xpu-ha Beach - 12.4 km / 7.7 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 37.9 km / 23.6 mi
Tulum Intl. Airport (TQO) - 88.1 km / 54.7 mi
Cancun Intl. Airport (CUN) - 75.9 km / 47.2 mi

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
Contactless check-out is available
Onsite COVID-19 testing (PCR) is available
By ocean
EarthCheck
Cashless transactions are available
Contactless check-in is available

Pets

Maximum number of pets per room 2
Pet max weight (per pet) in lb is 40
Only dogs and cats are allowed
Pet max weight (per pet) in kg is 18
Pets cannot be left unattended
Service animals not allowed
Pets allowed

Other charges

Airport shuttle fee: USD 68 per person (roundtrip)
Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710, Mexico

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