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Hotel Riu Palace Mexico - All Inclusive

Hotel Riu Palace Mexico - All Inclusive

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:

  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Surrender to tranquility the moment you step into Hotel Riu Palace Mexico - All Inclusive, where relaxation is an art form, Hotel Riu Palace Mexico - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 6 minutes drive to Playa del Carmen Main Beach and 20 minutes drive to Xcaret Eco Theme Park.

Rejuvenate with a private balcony, air conditioning, a flat-screen TV, daily housekeeping, a private bathroom with premium toiletries, complimentary high-speed WiFi, a fully-stocked minibar and in-room coffee & tea facilities, direct access to our luxury spa. Conveniences include an in-room safe, a phone and an iron and ironing board.

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Property Details

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 5 outdoor pools and a health club. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Comprehensive recycling policy
  • Vegetarian breakfast available
  • No single-use plastic straws
  • Pool umbrellas
  • No single-use plastic stirrers
  • Bicycle on site
  • Limo or town car service available
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 4
  • Number of poolside bars - 1
  • Designated smoking areas
  • Number of outdoor pools - 5
  • Number of swim-up bars - 1
  • Tours/ticket assistance
  • Sailing on site
  • Fitness classes on site
  • Free buffet breakfast
  • All property's electricity comes from renewable sources
  • Comprehensive food waste policy
  • Energy-saving switches
  • Eco-friendly toiletries
  • Vegetable garden
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Free breakfast
  • Multilingual staff
  • Daily
  • Number of coffee shops/cafes - 1
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Snorkeling on site
  • Fitness facilities
  • Guest education on local ecosystems and culture
  • Surfing/bodyboarding on site
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Humane animal treatment
  • Locally-owned & organized tours & activities
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Windsurfing nearby
  • Television in common areas
  • Wheelchair-accessible pool
  • Spa treatment room(s)
  • Health club
  • Change of towels (on request)
  • Garden
  • Free use of nearby fitness center
  • Wedding services
  • Full-service spa
  • Beach towels
  • Windsurfing on site
  • Water-efficient showers only
  • Luggage storage
  • Billiards or pool table
  • Porter/bellhop
  • 24-hour front desk
  • Personal motorized watercraft on site
  • Number of restaurants - 9
  • Housekeeping on request
  • Spa services on site
  • Golfing nearby
  • Snack bar/deli
  • Free self parking
  • Kayaking on site
  • Beach sun loungers
  • Computer station
  • Tennis on site
  • Hair salon
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • ATM/banking
  • Concierge services
  • Number of buildings/towers - 1
  • Total number of rooms - 434
  • Number of floors - 3

Check-in

Check-in is from 3:00 PM until 11:30 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Other details

Grab a bite at Don Julian, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Piste Cyclable sur Paseo Xaman-Ha - 0.2 km / 0.1 mi
Playacar Beach - 0.7 km / 0.5 mi
Mayan Ruins of Playacar - 1.3 km / 0.8 mi
Mahi Golf Course - 1.8 km / 1.1 mi
Xaman Ha Aviary - 1.9 km / 1.2 mi
Plaza Paraiso - 2.4 km / 1.5 mi
Paseo del Carmen - 2.4 km / 1.5 mi
Quinta Avenida - 2.6 km / 1.6 mi
Playa del Carmen Maritime Terminal - 2.7 km / 1.7 mi
Founders Park - 2.7 km / 1.7 mi
Portal Maya - 2.8 km / 1.7 mi
Playacar Golf Club - 2.9 km / 1.8 mi
Playa del Carmen Main Beach - 3 km / 1.8 mi
Chabad Playa del Carmen - 3 km / 1.9 mi
Mercado Playa del Carmen - 3.1 km / 1.9 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 32.2 km / 20 mi
Cancun Intl. Airport (CUN) - 59.4 km / 36.9 mi

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Hotel policies

General

  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Essential workers only - NO

Pets

  • Service animals not allowed
  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
We have included all charges provided to us by the property.

Location

Avda. Xaman-Ha, Manzana 3, Lote 4, Playa del Carmen, QROO 77710, Mexico
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