Name: Eterna Tulum
Address: Calle Cobá Manzana 44 Lote 001 La Veleta 001, Tulum, 77760, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.2

Tulum QROO

Check in 3:00 PM

Check out 12:00 PM

Gear up for unforgettable thrills with a stay at Eterna Tulum, perfectly positioned for the ultimate adventure playground, you'll be a 4-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. This hotel is 15 minutes drive to Tulum Beach and 40 minutes drive to Xel-Há Park.

Wind down after a day of activity with a private balcony, daily housekeeping, complimentary high-speed WiFi, streaming services, mini-refrigerator, relaxing in-room massage, a private pool and a fully-stocked minibar. Conveniences include a desk, wheelchair-accessibility, a kitchenette and heated flooring.

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Property Details

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room. The shuttle (surcharge) will take you to the nearby beach or shopping center.

Number of stairs to reach property - 4
Distance from property (meters) - 1
Free long-term parking
Comprehensive recycling policy
Bulk dispenser for toiletries
Proposal/romance packages available
Vegetarian breakfast available
Grey water recycling system
Eco-friendly cleaning products used
Ziplining nearby
Free parking nearby
Outdoor furniture
Front entrance ramp
Coworking spaces
Bicycle cleaning area
Swimming nearby
Water tubing nearby
Electric bicycle charging station
Limo or town car service available
Free WiFi
Bicycle parking available
Number of bars/lounges - 1
Number of poolside bars - 1
Number of outdoor pools - 1
Braille or raised signage
Number of swim-up bars - 1
Bicycle repair station
Wheelchair accessible parking
Tours/ticket assistance
Shopping center shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Rooftop terrace
Airport transportation (surcharge)
Eco-friendly toiletries
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Recycling
LED light bulbs
Vegan menu options available
Living plant wall
No accessible shuttle
Vegetarian menu options available
Distance from property (ft) - 3
Handrails in stairways
Multilingual staff
Water dispenser
Wheelchairs available on site
Number of accessible parking spaces - 4
Secured bicycle storage
Mosquito nets
Segway rental/tour nearby
Theme park shuttle (surcharge)
Ecotours nearby
Number of coffee shops/cafes - 1
Laundry facilities
Bicycle rentals on site
Secured parking
Organic food
Uncovered parking
Showcase for local artists
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Vending machine
Locally-owned & organized tours & activities
Health or beauty spa nearby
Reception hall
Street parking
Express check-in
Uncovered parking
Change of bed sheets (on request)
Skydiving nearby
Well-lit path to entrance
Upper floors accessible by stairs only
Change of towels (on request)
Garden
Beach shuttle (surcharge)
Cave exploring/spelunking nearby
Water-efficient toilets only
Stairwell handrail height (inches) - 60
Water dispenser use by guests actively encouraged
Luggage storage
Bus station shuttle (surcharge)
Express check-out
Stairwell handrail height (centimeters) - 150
Front desk (limited hours)
Scooter/moped rentals nearby
Number of restaurants - 1
Spa services on site
Smoke-free property
Safe-deposit box at front desk
Snorkeling nearby
Hiking/biking trails nearby
Surfing/bodyboarding nearby
Free self parking
Pool sun loungers
Concierge services

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Other details

Satisfy your appetite with Tex-Mex cuisine at Perpetua, a poolside restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and dine alfresco. Dining is also available at the coffee shop/cafe. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.

Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Distances are displayed to the nearest 0.1 mile and kilometer.
Hospital de Tulum - 1.2 km / 0.7 mi
Holistika Art Walk - 1.2 km / 0.8 mi
Dos Aguas Park - 1.5 km / 0.9 mi
Hunab Lifestyle Center - 3.4 km / 2.1 mi
Cenote Cristal - 3.5 km / 2.2 mi
Jaguar Park - 3.5 km / 2.2 mi
Tulum National Park - 3.6 km / 2.2 mi
Temple of Doom - 3.7 km / 2.3 mi
Cenote Calavera - 3.8 km / 2.3 mi
Cenote Escondido - 4.2 km / 2.6 mi
Casa del Cenote - 5.5 km / 3.4 mi
Temple of the Descending God - 5.5 km / 3.4 mi
Temple of the Frescoes - 5.5 km / 3.4 mi
Tulum Mayan Ruins - 5.5 km / 3.4 mi
Playa Ruinas - 5.6 km / 3.5 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 38.7 km / 24 mi

Clothing is optional at this property.
Pool access available from 7:00 AM to 11:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Children 18 years old and younger are not permitted at this property.
Only registered guests are allowed in the guestrooms.
A car is not required for transportation to and from this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

Property does not require health documentation at check-in
Contactless check-out is available
LGBTQ friendly
Private host property
Minimum age for COVID-19 test requirement: 18
Clothing optional (nudity permitted in public areas)
Cashless transactions are available
Onsite COVID-19 testing (Antigen) is available
Children not allowed
Contactless check-in is available
Essential workers only - NO

Pets

Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: MXN 2000 per accommodation, per stay
Service fee: MXN 20 per accommodation, per night
A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Other charges

Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
Early check-in fee: MXN 400 (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle Cobá Manzana 44 Lote 001 La Veleta, Tulum, QROO 77760, Mexico

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