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1800 244 400 INTL. +61 3 8827 0770
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Hacienda Real del Caribe

Hacienda Real del Caribe

Playa del Carmen QROO
Check in 4:00 PM
Check out 12:00 PM
Your journey of exceptional moments begins the instant you cross the threshold of Hacienda Real del Caribe, where every detail is crafted to elevate your stay, a 3-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. This hotel is 20 minutes walk to Mamitas Beach and 3 minutes drive to Playa del Carmen Maritime Terminal.

Our spacious rooms feature a flat-screen TV, premium bedding, a fully-stocked minibar, deep soaking bathtub, room service, a private bathroom with premium toiletries, air conditioning and daily housekeeping, ensuring a comfortable stay whether you’re here for business or leisure. Conveniences include a phone, wheelchair-accessibility, an iron and ironing board, an in-room safe and a desk.

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Property Details

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Swimming pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Number of outdoor pools - 1
  • Garden
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Area shuttle (surcharge)
  • Rooftop terrace
  • Airport transportation (surcharge)
  • Accessible airport shuttle
  • Luggage storage
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Number of coffee shops/cafes - 1
  • Elevator
  • Terrace
  • Concierge services
  • Total number of rooms - 58

Check-in

Check-in is from 4:00 PM until 10:00 PM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy American cuisine at MAGNOLIAS, a diner which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
3D Museum of Wonders - 0.1 km / 0.1 mi
Calle 12 - 0.1 km / 0.1 mi
Riviera Gran Casino - 0.1 km / 0.1 mi
Chabad Playa del Carmen - 0.2 km / 0.1 mi
Quinta Avenida - 0.2 km / 0.1 mi
Frida Kahlo Museum - 0.2 km / 0.1 mi
Mercado Playa del Carmen - 0.2 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.2 km / 0.2 mi
Central Square - 0.3 km / 0.2 mi
Calle Corazón - 0.3 km / 0.2 mi
Quinta Alegría Shopping Mall - 0.4 km / 0.2 mi
Playa del Carmen Main Beach - 0.7 km / 0.4 mi
Founders Park - 0.7 km / 0.4 mi
Paseo del Carmen - 0.8 km / 0.5 mi
Portal Maya - 0.8 km / 0.5 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 21.9 mi
Cancun Intl. Airport (CUN) - 56.7 km / 35.2 mi
The preferred airport for Hacienda Real del Caribe is Cancun Intl. Airport (CUN).

  • Pool access available from 8:00 AM to 9:00 PM.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Beach nearby
  • Essential workers only - NO

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle 10 entre 5a y 12, Playa del Carmen, QROO 77710, Mexico
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