Villa Casa Agua

Check-in

Check-in is from 3:00 PM until 10:00 PM. Guests must be at least 18 to check-in.

There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, mobile payments, and cash
• Mobile payment options include: PayPal
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Guests will find features like a virtual front desk.

Distances are displayed to the nearest 0.1 mile and kilometer.
Aktun Chen - 0.7 km / 0.4 mi
Riviera Maya Golf Club - 0.8 km / 0.5 mi
Xcacel Beach - 1.4 km / 0.9 mi
Xcacelito Beach - 4.4 km / 2.7 mi
Xcacel-Xcacelito Sanctuary - 4.4 km / 2.8 mi
Hekab Be Biblioteca - 4.8 km / 3 mi
Akumal Beach - 5.4 km / 3.4 mi
Akumal Ecological Center - 5.5 km / 3.4 mi
Xel-Há Park - 6.5 km / 4 mi
Yal-ku Lagoon - 7.7 km / 4.8 mi
Dos Ojos Cenote - 9.3 km / 5.8 mi
El Toh Ecopark - 9.5 km / 5.9 mi
Half Moon Bay - 10.2 km / 6.3 mi
Pet Cemetery Cenote - 10.6 km / 6.6 mi
Maya Adrenaline - 10.7 km / 6.6 mi
The nearest airports are:
Tulum Intl. Airport (TQO) - 62.6 km / 38.9 mi
Cozumel Intl. Airport (CZM) - 58.4 km / 36.3 mi
Cancun Intl. Airport (CUN) - 96.3 km / 59.8 mi

• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Contactless check-out is available
• LGBTQIA+ friendly
• Cash deposit required
• Private host property
• No front desk
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cash deposit: USD 300 per accommodation, per day
• A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.