Select a currency
Home
Travel
Company
Reservation lookup
AUD
1800 244 400 INTL. +61 3 8827 0770
© 2025 Online Travel Group

Sign in or create an account and get access to member only exclusive rates

Register
JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La

Singapore
Check in 3:00 PM
Check out 12:00 PM
Create lifelong memories at JEN Singapore Orchardgateway by Shangri-La, where family adventures begin and smiles are guaranteed for every age, a 3-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. This hotel is 6 minutes drive to Peranakan Museum.

Ideal for families, our rooms come with complimentary high-speed WiFi, room service, in-room coffee & tea facilities, a private bathroom with premium toiletries, a 40-inch flat-screen TV, daily housekeeping and air conditioning, rollaway beds and extra space for little ones. Conveniences include an in-room safe, a desk, bathrobes and a phone.

See all nearby hotels

Property Details

Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Vending machine
  • Parking (limited spaces)
  • Express check-in
  • Pool umbrellas
  • Meeting rooms
  • Conference space size (meters) - 42
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Number of hot tubs - 1
  • Designated smoking areas
  • Well-lit path to entrance
  • Number of outdoor pools - 1
  • Stair-free path to entrance
  • Rooftop terrace
  • 24-hour health club
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Laundry facilities
  • Free self parking
  • Elevator
  • Conference space
  • Fitness facilities
  • Free pool cabanas
  • Terrace
  • Computer station
  • Pool sun loungers
  • Bicycle rentals on site
  • Conference space size (feet) - 452
  • Concierge services
  • Total number of rooms - 499
  • Number of floors - 10

Check-in

Check-in is from 3:00 PM.

Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Other details

Satisfy your appetite for lunch, dinner, or brunch at Makan at Jen, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Singapore? This hotel has 452 square feet (42 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Orchard Central - 0.2 km / 0.1 mi
Orchard Road - 0.4 km / 0.2 mi
Takashimaya Shopping Centre - 0.5 km / 0.3 mi
The Paragon - 0.5 km / 0.3 mi
Lucky Plaza - 0.7 km / 0.5 mi
Fort Canning Park - 0.9 km / 0.6 mi
ION Orchard - 0.9 km / 0.6 mi
Mount Elizabeth Medical Center - 1 km / 0.6 mi
Singapore Management University - 1.2 km / 0.8 mi
National Museum of Singapore - 1.3 km / 0.8 mi
Robertson Quay - 1.3 km / 0.8 mi
Orchard Tower - 1.4 km / 0.9 mi
Singapore Art Museum - 1.4 km / 0.9 mi
Peranakan Museum - 1.6 km / 1 mi
Bugis Street Shopping District - 1.7 km / 1 mi
The nearest airports are:
Seletar Airport (XSP) - 16.2 km / 10 mi
Singapore Changi Airport (SIN) - 23.9 km / 14.8 mi
Senai International Airport (JHB) - 69.3 km / 43.1 mi
The preferred airport for JEN Singapore Orchardgateway by Shangri-La is Singapore Changi Airport (SIN).

  • Pool access available from 6:00 AM to 10:30 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
  • Contactless check-out is available
  • Contactless check-in is available

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

277 Orchard Road, Singapore, 238858, Singapore
See all nearby