Grand Hyatt Playa Del Carmen Resort

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve cribs/infant beds
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
• This property accepts MXN currency only for all onsite payments, including incidentals.

Other details

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Japanese cuisine at Sushi 'n' Raw Bar, a beachfront sushi bar where you can enjoy drinks at the bar/lounge, take in the pool view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).

Distances are displayed to the nearest 0.1 mile and kilometer.
Quinta Avenida - 0.1 km / 0.1 mi
Quinta Alegría Shopping Mall - 0.3 km / 0.2 mi
Mamitas Beach - 0.4 km / 0.2 mi
Playa del Carmen Main Beach - 0.4 km / 0.2 mi
Mario Villanueva Stadium Madrid - 0.4 km / 0.2 mi
Pier Navega - 0.6 km / 0.3 mi
Calle Corazón - 0.6 km / 0.4 mi
Calle 12 - 0.6 km / 0.4 mi
Nuestra Senora del Carmen Catholic Church - 0.8 km / 0.5 mi
3D Museum of Wonders - 0.9 km / 0.6 mi
Riviera Gran Casino - 1 km / 0.6 mi
Central Square - 1.1 km / 0.7 mi
Mercado Playa del Carmen - 1.1 km / 0.7 mi
Founders Park - 1.3 km / 0.8 mi
Playa Avenida Colosio - 1.4 km / 0.9 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 34.7 km / 21.5 mi
Cancun Intl. Airport (CUN) - 55.7 km / 34.6 mi
The preferred airport for Grand Hyatt Playa Del Carmen Resort is Cancun Intl. Airport (CUN).

• This property caters to LGBTQ+ guests.
• Pool access available from 8:00 AM to 8:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).