Name: Sandos Caracol Nature Resort & Water Park All Inclusive
Address: Carretera Cancún Chetumal Km. 295, Playa del Carmen, 77710, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 3.3

Playa del Carmen QROO

Check in 3:00 PM

Check out 12:00 PM

Begin your wellness journey at Sandos Caracol Nature Resort & Water Park All Inclusive, Sandos Caracol Nature Resort & Water Park All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. This all-inclusive property is 20 minutes drive to Quinta Alegría Shopping Mall and 20 minutes drive to Central Square.

Pamper yourself thanks to daily housekeeping, jetted bathtub, complimentary high-speed WiFi, air conditioning, a flat-screen TV, in-room coffee & tea facilities, a private balcony and a private bathroom with premium toiletries, in-room treatments and spa robes. Conveniences include an iron and ironing board, bathrobes, a desk, an in-room safe and a phone.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Beach volleyball on site
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Free water park access
Beach yoga on site
Pool umbrellas
Free WiFi
Number of bars/lounges - 9
Number of poolside bars - 2
Number of hot tubs - 5
Designated smoking areas
Number of outdoor pools - 2
Number of swim-up bars - 1
Tours/ticket assistance
Sailing on site
Scooter/moped rentals on site
Fitness classes on site
Free buffet breakfast
Scuba diving on site
Airport transportation (surcharge)
Outdoor tennis courts - 1
Free breakfast
Multilingual staff
Daily
Turkish bath/Hammam
Coffee/tea in common areas
Ecotours on site
Laundry facilities
Snorkeling on site
Fitness facilities
Outdoor pickleball courts - 1
Banquet hall
Beach umbrellas
Windsurfing nearby
Skydiving nearby
Spa treatment room(s)
Health club
Hiking/biking trails on site
Upper floors accessible by stairs only
Garden
Wedding services
Full-service spa
Beach towels
Yoga classes/instruction on site
Free bicycles on site
Wheelchair accessible – no
Luggage storage
Outdoor padel courts - 1
Billiards or pool table
Porter/bellhop
Children's club
Pickleball court on site
Padel court on site
24-hour front desk
Personal motorized watercraft on site
Playground on site
Number of restaurants - 7
Spa services on site
Golfing nearby
Safe-deposit box at front desk
Snack bar/deli
Sauna
Children's pool
Steam room
Free self parking
Waterslide
Kayaking on site
Terrace
Beach sun loungers
Tennis on site
Hair salon
Pool sun loungers
ATM/banking
Parasailing on site
Concierge services
Year Built - 2005
Total number of rooms - 956
Number of floors - 3

Check-in

Check-in is from 3:00 PM until 11:30 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Chun-Zumbul (diving site) - 0.7 km / 0.5 mi
Playa Xcalacoco - 1 km / 0.6 mi
Gran Coyote Golf - 2 km / 1.2 mi
Punta Esmeralda Beach - 2.8 km / 1.7 mi
Playa 88 - 3.5 km / 2.2 mi
Guadalupe Church - 3.8 km / 2.4 mi
Playa Avenida Colosio - 3.9 km / 2.4 mi
Coco Beach - 4.5 km / 2.8 mi
28 de Julio Square - 4.7 km / 2.9 mi
Super Chedraui Selecto Avenida 10 - 4.8 km / 3 mi
Quinta Avenida - 4.8 km / 3 mi
Mario Villanueva Stadium Madrid - 4.9 km / 3 mi
Playa del Carmen Main Beach - 5.2 km / 3.2 mi
El Camaleón Mayakoba Golf Course - 5.9 km / 3.7 mi
Temazcal Natura - 8.4 km / 5.2 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 39.9 km / 24.8 mi
Cancun Intl. Airport (CUN) - 52.3 km / 32.5 mi
Tulum Intl. Airport (TQO) - 111 km / 69 mi

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

Professional property host/manager
LGBTQIA+ friendly
No cribs (infant beds) available
No rollaway/extra beds available
By ocean
Essential workers only - NO
Property does not offer onsite COVID-19 testing
No elevators

Pets

Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Other charges

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710, Mexico

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