Sandos Caracol Nature Resort & Water Park All Inclusive

Check-in

Check-in is from 3:00 PM until 11:30 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite at one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Chun-Zumbul (diving site) - 0.7 km / 0.5 mi
Playa Xcalacoco - 1 km / 0.6 mi
Gran Coyote Golf - 2 km / 1.2 mi
Punta Esmeralda Beach - 2.8 km / 1.7 mi
Playa 88 - 3.5 km / 2.2 mi
Guadalupe Church - 3.8 km / 2.4 mi
Playa Avenida Colosio - 3.9 km / 2.4 mi
Coco Beach - 4.5 km / 2.8 mi
28 de Julio Square - 4.7 km / 2.9 mi
Super Chedraui Selecto Avenida 10 - 4.8 km / 3 mi
Quinta Avenida - 4.8 km / 3 mi
Mario Villanueva Stadium Madrid - 4.9 km / 3 mi
Playa del Carmen Main Beach - 5.2 km / 3.2 mi
El Camaleón Mayakoba Golf Course - 5.9 km / 3.7 mi
Temazcal Natura - 8.4 km / 5.2 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 39.9 km / 24.8 mi
Cancun Intl. Airport (CUN) - 52.3 km / 32.5 mi
Tulum Intl. Airport (TQO) - 111 km / 69 mi

• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
• Only registered guests are allowed in the guestrooms.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQIA+ friendly
• No cribs (infant beds) available
• By ocean
• Essential workers only - NO
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Sanitation services: MXN 85 per night
• A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.