Sunprime Pollensa Bay

Check-in

Check-in is from 12:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts major credit cards, debit cards, mobile payments, and cash
• Mobile payment options include: MobilePay
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite at the hotel's buffet restaurant, which features a bar/lounge and a pool view.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Platja des Morer Vermell - 0.1 km / 0.1 mi
Es Clot - 0.2 km / 0.1 mi
Plaza de Toros - 0.9 km / 0.6 mi
18th-century Bridge - 1.1 km / 0.7 mi
Xara Gate - 1.3 km / 0.8 mi
Ca’n Fondo - 1.3 km / 0.8 mi
Ca’n Canta - 1.3 km / 0.8 mi
Platja del Corral d'en Bennàssar - 1.4 km / 0.8 mi
Playa de Sant Joan - 1.5 km / 0.9 mi
Auditori d'Alcúdia - 1.5 km / 0.9 mi
Pollentia Monographic Museum - 1.5 km / 0.9 mi
San Jaume Church - 1.5 km / 0.9 mi
Museu de Sant Jaume - 1.5 km / 0.9 mi
Bahia de Pollensa - 1.6 km / 1 mi
Playa de Sant Pere - 1.7 km / 1.1 mi
The nearest major airport is Palma de Mallorca Airport (PMI) - 61.6 km / 38.3 mi

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• The seasonal pool will be open from April to October.
• Pool access available from 10:00 AM to 6:00 PM.
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• No cribs (infant beds) available
• Cashless transactions are available
• Travelife
• Essential workers only - NO
• Property does not offer onsite COVID-19 testing

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
• A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.