Your journey of exceptional moments begins the instant you cross the threshold of Neptune Resort, where every detail is crafted to elevate your stay, you'll be a 4-minute walk from Pacific Fair Shopping Centre and 6 minutes by foot from The Star Gold Coast. This hotel is 15 minutes walk to Gold Coast Convention and Exhibition Centre and 6 minutes drive to Surfers Paradise Beach.

Our spacious rooms feature a 45-inch flat-screen TV, a private balcony, air conditioning, a private bathroom with premium toiletries and complimentary high-speed WiFi, ensuring a comfortable stay whether you’re here for business or leisure. Conveniences include an iron and ironing board, a phone, a full kitchen and wheelchair-accessibility.

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Property Details

Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Wheelchair accessible (may have limitations)
Vending machine
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Free WiFi
Wheelchair-accessible public washroom
Number of hot tubs - 1
Well-lit path to entrance
Number of outdoor pools - 1
Picnic area
Garden
Stair-free path to entrance
Wheelchair accessible parking
Tours/ticket assistance
Beach towels
Registration desk height (centimeters) - 119
Elevator door width (inches) - 394
Registration desk height (inches) - 47
Elevator door width (centimeters) - 1001
No accessible shuttle
Wheelchair-accessible on-site restaurant
Luggage storage
Outdoor tennis courts - 1
Number of accessible parking spaces - 1
Barbecue grill(s)
Smoke-free property
Safe-deposit box at front desk
Number of coffee shops/cafes - 1
Steam room
Surfing/bodyboarding nearby
Free self parking
Elevator
Fitness facilities
Terrace
Pool sun loungers
Year Built - 1997
Total number of rooms - 35
Number of floors - 9

Check-in

Check-in is from 2:00 PM until 6:00 PM. Guests must be at least 18 to check-in.

The front desk is open during the following times:

Monday - Friday: 8:30 AM - 5:00 PM

Saturday - Sunday: 8:30 AM - 2:00 PM

Sunday - Monday: 9:00 AM - noon

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

WiFi is provided up to 500 MB per guestroom, per stay.

Other details

Stop by the hotel's restaurant, Tom's Cafe, for lunch, or grab snacks at the coffee shop/cafe.

Featured amenities include luggage storage, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Pacific Fair Shopping Centre - 0.3 km / 0.2 mi
Dracula's Cabaret - 0.4 km / 0.2 mi
Kurrawa Beach - 0.4 km / 0.3 mi
The Oasis - 0.4 km / 0.3 mi
The Star Gold Coast - 0.5 km / 0.3 mi
Mermaid Beach - 0.9 km / 0.5 mi
Gold Coast Convention and Exhibition Centre - 0.9 km / 0.6 mi
Broadbeach Beach - 1 km / 0.6 mi
Putt Putt Golf Mermaid Beach - 1.2 km / 0.8 mi
Broadbeach Bowls Club - 1.5 km / 0.9 mi
Nobby Beach - 2.9 km / 1.8 mi
SkyPoint Observation Deck - 3.4 km / 2.1 mi
Surfers Paradise Golf Club - 3.5 km / 2.2 mi
Surfers Paradise Beach - 3.5 km / 2.2 mi
Miami Beach - 3.7 km / 2.3 mi
The preferred airport for Neptune Resort is Coolangatta Airport (OOL) - 27.9 km / 17.3 mi

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
Parking height restrictions apply.
The property is professionally cleaned.

Hotel policies

General

Professional property host/manager
Property uses a professional cleaning service
By ocean
Parking height restrictions apply
Beach nearby

Pets

Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Other charges

Crib (infant bed) fee: AUD 10.0 per day
Rollaway bed fee: AUD 35.0 per day
Credit card charges are subject to a surcharge of 2.53 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

32 Surf Parade, Broadbeach, Queensland 4218, Australia

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