Name: Ascott Waterplace Surabaya
Address: Tower D1 Jalan Pakuwon Indah Lontar Timur Kav 3-5, Surabaya, 60126, ID
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.2

Surabaya East Java

Check in 2:00 PM

Check out 11:00 AM

Step into a world of family fun and comfort at Ascott Waterplace Surabaya, where every moment is designed to delight both kids and parents, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. This family-friendly aparthotel is 25 minutes drive to Royal Plaza Surabaya and 25 minutes drive to World Trade Centre.

Kids stay happy thanks to room service, a private bathroom with premium toiletries, cable & satellite channels, mini-refrigerator, rainfall showerhead, a 32-inch flat-screen TV, in-room coffee & tea facilities and daily housekeeping, kid-friendly amenities and movie nights. Conveniences include a kitchenette, an alam clock, wheelchair-accessibility, an iron and ironing board, a desk, bathrobes, a phone and an in-room safe.

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Property Details

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access, concierge services, and a hair salon.

Dry cleaning/laundry service
Train station pickup (surcharge)
Bulk dispenser for toiletries
Vegetarian breakfast available
Grey water recycling system
Eco-friendly cleaning products used
Parking (limited spaces)
Biodegradable/compostable stirrers
Airport transportation
No single-use plastic straws
No single-use plastic soda bottles
Number of meeting rooms - 2
No single-use plastic stirrers
Reusable cups only
Reusable tableware only
Biodegradable/compostable straws
No single-use plastic water bottles
Free WiFi
Bicycle parking available
Number of outdoor pools - 2
Tours/ticket assistance
Airport transportation (surcharge)
Energy-saving switches
Eco-friendly toiletries
Vegetable garden
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Accessible airport shuttle
LED light bulbs
Vegan menu options available
Living plant wall
Vegetarian menu options available
Multilingual staff
Water dispenser
Secured bicycle storage
Breakfast available (surcharge)
Number of coffee shops/cafes - 1
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Wheelchair accessible (may have limitations)
Banquet hall
Wheelchair-accessible concierge desk
Locally-owned & organized tours & activities
Health or beauty spa nearby
Change of bed sheets (on request)
Wheelchair-accessible registration desk
Train station drop-off (surcharge)
Change of towels (on request)
Garden
Free use of nearby fitness center
Free newspapers in lobby
Water-efficient toilets only
Water dispenser use by guests actively encouraged
Luggage storage
Grocery/convenience store
Coin laundry on site
24-hour front desk
Playground on site
Number of restaurants - 1
Housekeeping on request
Smoke-free property
Safe-deposit box at front desk
Children's pool
Free self parking
Waterslide
Free pool cabanas
Terrace
Computer station
Hair salon
Pool sun loungers
ATM/banking
24-hour business center
Concierge services
Number of buildings/towers - 1
Total number of rooms - 182
Number of floors - 33

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 15 to check-in.

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

Other details

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
Pakuwon Trade Center - 0.2 km / 0.1 mi
Pakuwon Mall - 0.4 km / 0.2 mi
Al-Akbar Mosque - 4.7 km / 2.9 mi
Ciputra World Mall - 6.7 km / 4.2 mi
Ciputra Golf Club - 7.2 km / 4.5 mi
Surabaya Town Square - 8.1 km / 5 mi
Lapangan Thor Stadium - 8.2 km / 5.1 mi
House of Sampoerna - 8.7 km / 5.4 mi
Mpu Tantular Museum - 9 km / 5.6 mi
Taman Bungkul - 9.2 km / 5.7 mi
Korea Park - 9.5 km / 5.9 mi
Monument Of Suroboyo - 9.6 km / 6 mi
Dyandra Convention Center Surabaya - 10.9 km / 6.8 mi
BG Junction - 11.3 km / 7 mi
Joko Dolog Statue - 11.7 km / 7.3 mi
The preferred airport for Ascott Waterplace Surabaya is Surabaya (SUB-Juanda) - 23.5 km / 14.6 mi

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Hotel policies

General

Professional property host/manager
Contactless check-out is available
Property uses a professional cleaning service
Events/parties not allowed
Contactless check-in is available
Essential workers only - NO

Pets

Service animals not allowed
Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Other charges

Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: IDR 617284.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Tower D1 Jalan Pakuwon Indah, Surabaya, East Java 60126, Indonesia

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